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At Hertha Nest, we are committed to ensuring the best experience for our customers. However, due to the nature of our handcrafted products, we have a specific return and refund policy to ensure fairness and transparency. Please read the policy carefully before making a purchase.
Video Proof Required: To process any return request, you must provide an unedited opening video of the product package at the time of delivery. This is mandatory for all return claims.
Returnable Products: Only products with manufacturing defects or those damaged during transit are eligible for return.
Time Frame for Return Requests: Return requests must be initiated within 3 days of product delivery. Requests made after this time frame will not be considered.
Processing Time: Once a return request is approved, the return process may take 7 to 21 days to complete.
Replacements Only: Refunds are not available. Approved returns will result in a replacement of the product.
Out-of-Stock Products: If the product is out of stock, a refund will be processed. Refunds take 5 to 7 business days from the date of confirmation.
Immediate Cancellations Only: Order cancellations are only accepted if they are requested immediately after placing the order.
Processed Orders: Once the order is processed by the vendor, cancellations are no longer accepted.
Products without a valid opening video proof will not be eligible for return.
Returns are applicable only for defects caused during manufacturing or transit. Other reasons, such as change of mind, are not accepted.
Refunds are only applicable if a replacement is not available due to stock unavailability.
Ensure that all return or cancellation requests are made within the specified time frames to avoid rejection.
If you have any questions or need assistance, please contact us at herthanest@gmail.com. Our team is here to help!